QSRSupport

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  1. Hi Jose, I believe I've already responded to you via email. If not, could you please submit a support request via the link below? http://www.qsrinternational.com/customer-support Kind Regards, Bhupesh
  2. Hi, Is this a pre-defined classification or something you have created yourself / gotten from someone else? Have the values always been in Chinese, or were they previously in English? Can you also please check your project language to make sure it is not in Chinese? http://help-nv11.qsrinternational.com/desktop/procedures/set_the_text_content_language_and_stop_words.htm http://help-nv11.qsrinternational.com/desktop/procedures/set_application_options.htm Cheers, Tane
  3. Hi Wouter, JHP's advice is probably what we would recommend as well. You could also try installing a codec pack, and if you would like I can provide you with some more information about that, but the safest option is probably to re-save the mobile audio files using something like VLC, which should 'clean' the files. Cheers, Tane
  4. Hi Liz, In order to convert a project file across platforms they will need to be the same major version. NVivo 10 for Mac to NVivo 10 for Windows is possible, but not NVivo 10 for Mac to NVivo 11 for Windows. To convert the file, it will either need to be converted with NVivo 10 for Windows, or first converted with NVivo for Mac (Version 11) after which you should be able to convert it with NVivo 11 for Windows without issue. I hope this helps. Cheers, Tane
  5. Hi, In this situation it sounds like what you are wanting to do is exporting selected items to a new project file. http://help-nv11.qsrinternational.com/desktop/procedures/export_selected_items_to_a_new_project.htm What you can do is export your relative sources and ensure that the option Include related data is selected to include the related data. Please note that you may have to also include all of your nodes if you want the coding to come across. I hope this helps. Cheers, Tane
  6. Hi, You can click and drag to move a node to a new location. The operation to click and drag may not work as intended as you first need to select the node, and then click and drag. You can move the node by doing the following. 1. Click the existing node to select it. 2. Click and drag the existing node to what you want to be the new parent. When over the parent node, the cursor should be a white cursor with a little rectangle below it. 3. Release the mouse button, and the selected node should now be moved to a parent of the node you had your cursor over. I hope this helps. Cheers, Tane
  7. Hi, If you add/change the coded text in a transcript, the coding references should also automatically update to show the change. However, you may need to close and reopen your nodes to see the change. In regards to NVivo highlighting groups of words in error, could you submit a support request via the link below as we'll more info to investigate? http://www.qsrinternational.com/customer-support Regards, Bhupesh
  8. Hi, I am not sure if you haven't already noticed but SUM EF (expected frequency), TA (total units of agreement) and TU (total units) have already defined in the link you shared. Though there isn't an elaborate description of TA and TU, you will get an idea on what there terms are and how these are being used in formulas. I am sharing the link for your reference: http://help-nv11.qsrinternational.com/desktop/procedures/run_a_coding_comparison_query.htm#MiniTOCBookMark5 Regards, Bhupesh
  9. Hi Walter, I am sorry, there isn't any method available in NVivo to perform a text search for a string contained in each row for an Excel sheet and code search results to nodes at once. MaxQDA references you suggested, seem entirely different to what you are trying to achieve. 'importing codes from excel table' seems to refer to auto-coding from Excel, while 'code multiple nodes simultaneously' seems to refer to coding reference to multiple nodes at once. Both of these features are available in NVivo. Regards, Bhupesh
  10. Hi Becky, To progress with this matter, it would be helpful to see your project. Could you please reply to the email I sent few minutes ago and provide us your project file? Regards, Bhupesh
  11. Hi Walter, You can search for multiple words using OR operator in a Text Search query and code results to a specific node. Refer to the link below to know about various operators: http://help-nv11.qsrinternational.com/desktop/deep_concepts/special_characters_and_operators.htm It is however, not possible to search for different words and code them to different corresponding nodes at once. Regards, Bhupesh
  12. Hi Becky, In order to calculate the level of agreement, Coding Comparison query looks at whole content of the source irrespective of whether it has been coded or not. Agreement is based not only on what both users have coded, but also on what both users have not coded. Refer to the link below on how agreement is calculated: http://help-nv11mac.qsrinternational.com/desktop/procedures/run_a_coding_comparison_query.htm#MiniTOCBookMark5 I hope this helps. Regards, Bhupesh
  13. Hi, This is the default behaviour and it is currently not possible to disable this. I've passed on your feedback to our Product Manager who collates and prioritises all feature requests. Regards, Bhupesh
  14. Hi Tom, Our records show that my colleague is currently investigating the issue and assisting you via email. We'll respond to the your recent email shortly. Regards, Bhupesh
  15. Hello Clareco, You can create a new source document in NVivo and copy and paste to the new source the text from all other sources related to a particular case. Please note that copying and pasting content to the new source will also transfer all the existing coding to the new source. Once this is done, you can create a chart for a person against the new source. This will show percentage coverage for all source documents. Alternatively, you can create a Set and add multiple sources to the Set. Then you can run a Matrix Coding query with the Set you created as Row items and nodes (related to the case) as Column items of the query. Once the query results are displayed, you will be able to click on the ‘Chart’ tab on the right to see a chart. However, please note that this chart will provide a coding reference count for all sources instead of the percentage of coverage. Please refer to the below links for information on sets and matrix coding query: http://help-nv11.qsrinternational.com/desktop/procedures/create_and_manage_sets.htm http://help-nv11.qsrinternational.com/desktop/procedures/run_a_matrix_coding_query.htm Kind regards