SharonG

Slow response using framework matrix and search folders

3 posts in this topic

I'm using NVivo 11 Pro (version 11.4.1.1064) and experiencing extremely slow response (up to 5 minutes) when selecting rows or columns in the framework matrix, or selecting items for search criteria when creating search folders. The slow response occurs when the system tries to display the options available to select, for example the list of nodes. I did not have this problem using NVivo 10.

 

I'd be very grateful for any ideas, suggestions....

 

Thanks

Sharon

 

Share this post


Link to post
Share on other sites
Hello Sharon,


Can you please compact & repair your NVivo project by referring to the instructions in the below help link:



If the issue persists, please submit a support request at: http://www.qsrinternational.com/customer-support, mentioning this forum post and we'll be able to assist you further.


Regards,

Rahul

Share this post


Link to post
Share on other sites

Hi Rahul,

 

Thanks for your response.

I've tried the compact and repair, but unfortunately it hasn't made any difference.

 

I've submitted the support request as suggested.

 

Thanks.

Sharon

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now