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Slow response using framework matrix and search folders

Slow response framework matrix search folders

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#1 SharonG

SharonG

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Posted 12 April 2017 - 03:45 PM

I'm using NVivo 11 Pro (version 11.4.1.1064) and experiencing extremely slow response (up to 5 minutes) when selecting rows or columns in the framework matrix, or selecting items for search criteria when creating search folders. The slow response occurs when the system tries to display the options available to select, for example the list of nodes. I did not have this problem using NVivo 10. 

 

I'd be very grateful for any ideas, suggestions....

 

Thanks

Sharon

 



#2 QSR Support

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Posted 13 April 2017 - 05:32 PM

Hello Sharon, 
 
Can you please compact & repair your NVivo project by referring to the instructions in the below help link:
 
If the issue persists, please submit a support request at: http://www.qsrintern...stomer-support, mentioning this forum post and we'll be able to assist you further.
 
Regards,
Rahul

QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx


#3 SharonG

SharonG

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Posted 13 April 2017 - 10:05 PM

Hi Rahul,

 

Thanks for your response.

I've tried the compact and repair, but unfortunately it hasn't made any difference.

 

I've submitted the support request as suggested.

 

Thanks.

Sharon







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