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mp3 & m4p not a recognized format

audio import mp3 m4p

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#1 EmaVal

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Posted 02 April 2015 - 09:52 PM

Hello, I can't import an MP3 file even if this format should be a recognized format (http://help-nv10mac....io_or_video.htm).
As stated on this link I tried to open it in Quicktime and exported it. As you can see from the attached screenshot, also this solution did not work for me.

 

Did anyone have the same problem and found a solution?

 

Attached File  Bildschirmfoto 2015-04-02 um 13.25.12.png   33.41K   3 downloads



#2 csarge

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Posted 10 April 2015 - 04:13 PM

I am having the same issue! NVivo seems to selectively decide some of my MP3s are valid while deeming others (all MP3) as "unrecognizable"



#3 Rosaleenhow

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Posted 14 April 2015 - 07:15 PM

Hi. I am having exactly the same problem. I imported about 10 MP3 files quite easily and when I wanted to carry on the system decided that the MP3 format was not recognisable. Does anyone have an answer to this difficulty? Many thanks. 



#4 Rosaleenhow

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Posted 16 April 2015 - 07:47 PM

I solved this in the end by opening in QuickTime and saving as default. The converted file then imported into NVivo no problem. 



#5 QSR Support

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Posted 01 May 2015 - 03:08 PM

Hi,

 

If the QuickTime Export option did not help as per the instructions in link http://bit.ly/1PchC2o, please open your video files in QuickTime Player on your Mac and save them in the default format as mentioned by Rosaleen. 
 
Please find the steps below:
1. In QuickTime player, click on File -> Save 
2. In the window that opens, enter a name for the file, select a location and click Save 
 
Import the video file into NVivo for Mac from the location you have specified in step 2 above. Please ensure you select the video file that you have exported from QuickTime.
 
I hope this helps.
 
Regards,
 
Bhupesh

QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx


#6 Darren McDonald

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Posted 27 July 2015 - 05:46 PM

Hello Rosaleenhow & Bhupesh,

 

Thank you very much for the workaround. I came across this problem just now and this workaround has been a major help.  :D

 

At the same time, as others have pointed out, it is very strange that Nvivo for Mac is selectively able to import some mp3's and not others.

 

For instance, I have two mp3 files recorded on the same IC recorder. Since I wanted to embed the mp3 files into the project (not as a link), I used iTunes on both files to reduce the size. Both mp3 files were under 40MB. One was able to be imported as an mp3 file, the other I had to convert to .mov format using QuickTime Player.

 

The problem now I have is that, even though the .mov file can be imported, it appears to NVivo as a video file. I changed the extension to .mp3, but it still is recognized by NVivo as a video file.

 

Having a audio file be recognized as a video file means that the icon displayed also shows a video icon and not an audio icon. This becomes confusing visually when sorting through the types of data.

I hope there is a way that this can be fixed so that we do not have to go through this workaround and have NVivo mis-recognize the original media format.

 

Cheers! :)

 

Darren


Darren M. McDonald
Professor (Human Resource Management)
Department of Business Studies & Informatics
Faculty of Business Administration
Daito Bunka University
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Tel: 03-5399-7462   Fax: 03-5399-7463
携帯電話: 080-4625-0818
Email: darren@ja3.so-net.ne.jp また、darren@ic.daito.ac.jp

#7 QSR Support

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Posted 28 July 2015 - 03:45 PM

Hi Darren,

 

 

Thanks for your post.

 

 

NVivo for Mac looks at the file extension initially during import process. As NVivo is importing, it tries to read the actual format of the file and generates error/assigns icons accordingly.

 

Once you convert the MP3 file to MOV format, NVivo reads it as a video file because MOV format is essential a video container. Since changing the extension does not actually change the container, NVivo shows it as video. This seems to be the possible reason for the behaviour.

 

I have passed on your feedback to our development team so that NVivo for Mac compatibility can be improved for larger variety of file formats/codecs.

 

Regards,

 

Bhupesh


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#8 Darren McDonald

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Posted 02 August 2015 - 02:24 PM

Hello Bhupesh,

 

Thank you for your reply.

 

Thank you for the details about the MOV file still remaining a MOV even the extension is changed to MP3.

 

The issue here, as I explained above, I used the SAME IC recorder for both audio files. I used iTunes to reduce the quality of audio so I could embed the files in the Nvivo Project (not as a link) one straight after another. YET, one MP3 file is recognized as an MP3 file that can be imported, the other not. I am not sure what the issue is here. But this may have to be passed onto the technical staff as well.

 

Recognition of more codecs, of course, is very essential so we do not to jump through hoops (converting to MOV files) and then have these AUDIO files being recognized as VIDEO by NVivo.

 

I hope the technicians can work something out.

 

Looking forward to good news. :)

 

Thanks again for the information and your continuing support.

 

Cheers! :)

 

Darren


Darren M. McDonald
Professor (Human Resource Management)
Department of Business Studies & Informatics
Faculty of Business Administration
Daito Bunka University
1-9-1 Takashimadaira, Itabashi-ku, Tokyo. 175-8571
Tel: +81-(0)3-5399-7462
Fax:+81-(0)3-5399-7463
Mobile: +81-(0)80-4625-0818
Email: darren@ja3.so-net.ne.jp or darren@ic.daito.ac.jp
 
〒175-8571
東京都板橋区高島平1-9-1
大東文化大学経営学部企業システム学科
ダレン・マクドナルド
Darren M. McDonald
Tel: 03-5399-7462   Fax: 03-5399-7463
携帯電話: 080-4625-0818
Email: darren@ja3.so-net.ne.jp また、darren@ic.daito.ac.jp

#9 QSR Support

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Posted 03 August 2015 - 01:01 PM

Hi Darren,

 

 

Could you provide me both the audio files for investigation by replying to my email I sent few minutes ago?

 

 

I look forward to your email.

 

 

Regards,

 

Bhupesh


QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx


#10 Darren McDonald

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Posted 03 August 2015 - 04:43 PM

Hello Bhupesh,

 

I just sent you an email to work out how to get the audio files to you.

 

Cheers! :)

 

Darren


Darren M. McDonald
Professor (Human Resource Management)
Department of Business Studies & Informatics
Faculty of Business Administration
Daito Bunka University
1-9-1 Takashimadaira, Itabashi-ku, Tokyo. 175-8571
Tel: +81-(0)3-5399-7462
Fax:+81-(0)3-5399-7463
Mobile: +81-(0)80-4625-0818
Email: darren@ja3.so-net.ne.jp or darren@ic.daito.ac.jp
 
〒175-8571
東京都板橋区高島平1-9-1
大東文化大学経営学部企業システム学科
ダレン・マクドナルド
Darren M. McDonald
Tel: 03-5399-7462   Fax: 03-5399-7463
携帯電話: 080-4625-0818
Email: darren@ja3.so-net.ne.jp また、darren@ic.daito.ac.jp

#11 Robert55

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Posted 20 February 2017 - 11:35 PM

Well, I have tried using Quicktime, MP3 converters and tried to import sound files (wav or MP3) either directly or after saving in default mode into Nvivo for Mac 11, but alas nothing seems to want to import. Indeed if I tell Nvivo to go pick up some video files it dutifully greys out all wav files and if I tell it to import audio files, it greys out the .mov files (but not .wav or .mp3). The log keeps telling the media is an unrecognised format.....

 

I am not getting any further here....looking for help how I might resolve this. I have tried the suggestions above from the QSR support specialist.

 

Kind regards,

 

Robert



#12 QSR Support

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Posted 21 February 2017 - 01:15 PM

Hi Robert,

 

I have sent you an email few minutes ago. Could you provide me the information requested in my email so that we can investigate the issue?

 

Kind Regards,
Bhupesh

QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx






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