We will need to take a look at your master project and the project you are unable to import to determine what is happening.
Could you please fill out a support form at the following link and mention this forum post in your request.
Please provide us with your project files by
1. Navigate to your project file located on your computer
2. Right mouse click on the project file
3. Select Send To > Compressed (Zipped) folder
4. A zipped (compressed) version of your project file will be created. Attach this zipped file to your support request
Note: There are restrictions with the file size that you attach to the support form. If the zipped file is over 10MB, please mention this in your support request and I can then set up a secure file sharing service provided by www.dropbox.com for you to upload your project.
QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia
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