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Problem Converting from NVivo for Mac to Windows

converting windows

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#1 NPeko

NPeko

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Posted 01 April 2017 - 01:42 AM

Hi all,

 

I've been coding around 260 interviews in NVivo for Mac and now need my team members to be able to access this also via NVivo for Windows. Whenever they try to convert the file though (from different devices), the error message "Copy file failed. The file exceeds the limit allowed and cannot be saved" appears. 

 

We need access across platforms quite urgently as we are running against a tight deadline for data analysis - would anyone be able to help? Our local IT team wasn't able to resolve this for us.

 

Best,

Nina



#2 QSR Support

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Posted 03 April 2017 - 05:01 PM

Hi Nina,

 

It looks like you have also submitted a webform which we have since replied to. 

If you have any urgent or time critical issues in the future, I recommend submitting a support form to ensure the most timely response:  http://www.qsrintern...contact-support

 

Cheers,

Tane


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Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx






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