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Older file won't convert


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#1 SnowyOwl

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Posted 15 February 2017 - 05:13 AM

I recently bought NVivo 11 for Windows and am trying to open a file that was created by a colleague on a version of NVivo for Mac. However, when I try to convert it (using the download that the program prompted me to install) when I receive the message that "The selected project has been created using an older version of NVivo and needs to be converted," I receive the following error message:

 

Conversion Failed

The NVivo for Mac project cannot be converted. It was created by an older or a newer version of NVivo for Mac.

 

What can I do to open this file?



#2 QSR Support

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Posted 15 February 2017 - 10:15 AM

Hello,

 

It seems that your colleague is working on NVivo 10 for Mac. In this situation, you will need access to NVivo 10 for Windows or NVivo 11 for Mac.

 

If you have access to  NVivo 10 for Windows then:  Using NVivo 10 for Windows, convert the file from NVivo 10 for Mac to NVivo 10 for Windows and this file can then be opened in NVivo 11 for Windows.

 

Alternatively, if you have access to NVivo 11 for Mac then : Using NVivo 11 for Mac convert the file from NVivo 10 for Mac to NVivo 11 for Mac and then again convert it from NVivo 11 for Mac to NVivo 11 for Windows using NVivo 11 for Windows

 

Please contact us via our support page if you have any issues: http://www.qsrintern...contact-support

 

Kind Regards

 

Sameer


QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx





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