Jump to content


Photo

New error using NCapture

NCapture

  • Please log in to reply
5 replies to this topic

#1 Santhanam-Martin

Santhanam-Martin

    Casual Member

  • Members
  • Pip
  • 1 posts

Posted 31 July 2014 - 01:11 PM

I've been using NCapture (with Google Chrome) successfully for many months now, but just this week started getting an error :

"Web page import as PDF failed because of a conversion problem"

 

Seems to happen with any source document now.  I've tried uninstalling and reinstalling NCapture - no change.

Has anyone else encountered this error?



#2 QSR Support

QSR Support

    Advanced Member

  • QSR Staff
  • PipPipPip
  • 2,087 posts
  • Gender:Not Telling

Posted 31 July 2014 - 04:52 PM

Hi Santhanam-Martin,

 

This problem is usually specific to the computer that you are using. 
 
As a workaround to import pages from chrome as PDF in NVivo, follow the steps below:
  • Go to Chrome Menu > Print,
  • Change the destination to PDF and save the PDF file.
  • This PDF file can then be imported into NVivo

For further investigation we would need to get some more information about your computer. If you are interested in us looking into this for you, could you go to http://www.qsrintern...ct-support.aspx and fill out a support form with the error message and what websites you are trying to capture. The actual .nvpx file you are trying to import and the version of chrome and NCapture you are using would also help.

 

Cheers,

 

Simon


QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx


#3 clare m

clare m

    Casual Member

  • Members
  • Pip
  • 2 posts

Posted 13 August 2015 - 07:41 PM

Hi there, QSR staff - is it possible to give any general advice about what to check for on computers when you get this problem please?  I have the same issue.  (I have logged a support form request but haven't heard anything more from you yet.)

 

Many thanks

 

Clare



#4 QSR Support

QSR Support

    Advanced Member

  • QSR Staff
  • PipPipPip
  • 2,087 posts
  • Gender:Not Telling

Posted 14 August 2015 - 05:26 PM

Hi Clare,

There isn’t one specific thing to check, and it can depend on your system.

Please let me know if you have received a reply to your support form yet. If you haven’t I will look into it on our end.

 

Cheers,

Tane


QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx


#5 clare m

clare m

    Casual Member

  • Members
  • Pip
  • 2 posts

Posted 04 September 2015 - 12:17 AM

Thanks Tane.  No, I still haven't had a response.  

 

Cheers

 

Clare



#6 QSR Support

QSR Support

    Advanced Member

  • QSR Staff
  • PipPipPip
  • 2,087 posts
  • Gender:Not Telling

Posted 04 September 2015 - 12:23 PM

Hi Clare,

 

I am sorry to hear that your query has not been answered yet. We generally respond to support requests within 1 business day.

 

Could you reply to the email I sent you few minutes ago in order to investigate the issue?

 

 

I look forward to your response.

 

Regards,

 

Bhupesh


QSR Support

QSR International Pty Ltd
2nd Floor, 651 Doncaster Road | Doncaster Victoria 3108 Australia

Find answers to your support questions or raise new support requests online at:

http://www.qsrintern...om/support.aspx






Also tagged with one or more of these keywords: NCapture

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users