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j.innes

Imported media files not actually imported

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j.innes    9

Hi folks,

 

Sadly I think I get to wear the dunce hat for the week. I'm running interviews as part of my project. Because it is on a sensitive topic I have committed to transferring each interview onto my PC as soon as I can, and deleting it off the Dictaphone. It's encrypted, but it's harder to steal a desktop than it is a Dictaphone. I hope you can see where this is going and why this is a problem.

 

I imported today's interviews into Nvivo11: clicked on Data, Audios, and then imported directly from the Dictaphone connected to my PC. Looking through the project log, I imported to internals. When I imported, I double checked that everything worked - the file played fine and displayed the correct metadata. With glee, I disconnected the Dictaphone and deleted the interviews.

 

Now six hours later, I have reopened my project only to be met with a 'could not open media file for this source' error message whenever I try to click on any of the interviews in Nvivo. Obviously, the originals have been deleted and dunce here has not backed up the interviews on the PC (why would I? Nvivo compresses other data very neatly!) The interview metadata still exists in Nvivo - it tells me the length and the format of each file, just no actual data.

 

Is there a chance I can retrieve the lost data? If not, how can it be made more obvious in Nvivo that data is not stored correctly? And also, let this be a lesson to all - backup your files: Nvivo does not store everything.

 

With thanks,

Julia

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QSRSupport    75

Hello Julia,

 

Sorry to hear about your lost data files. It is most likely that your audio files were larger than 20 MB due to which they were not embedded in your NVivo project file. Please refer to the below help link for more information:

http://help-nv11.qsrinternational.com/desktop/concepts/about_audio_and_video_sources.htm#MiniTOCBookMark7

 

For media files which are not embedded in your NVivo project, it is best to store them locally, in a folder on your PC. For future reference, you may copy the media files to a folder on your PC and then import them into NVivo.

 

I hope this helps.

 

Regards,

Rahul Gupta

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j.innes    9

I think it would have been handy to know that upfront. As Nvivo stores all other files, this is a pretty esoteric piece of knowledge. Anything you can do to make this more obvious for other users?

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QSRSupport    75

Hi Julia,

 

I have passed your suggestion of making the non embedded media files more obvious during the import process, to our product team for consideration in future versions of NVivo.

 

Regards,

Rahul Gupta

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